Shipping is only to verified addresses, also delivering to apartments if you are not available with a main office which will require a signature. All home deliveries must be approved prior with Splendor Tresses if you request your package be left at the door. We are not responsible for lost packages after we are notified by our carrier of delivery. Our policy is to protect you to ensure you receive your products. Packages should be delivered within 3-5 business days of purchase.